$499.00 for the preorder? - Guild Wars Forums

MT8 · Jul 22, 2007, 07:30 PM // 19:30

I tried to buy the GWEN preorder packfrom the GW online store last night and i kept gettin a message that my info was wrong(it wasnt)..tried agian..got a message that the transaction was flaged a fraud,=O. so i stoped..Well Visa calls me this a.m. to tell me that my card has been deactivated for numerous high ticket purchase attempts...from NCsoft...it seems they were trying to charge my card $499.00 instead of $4.99...now if hafta go to the bank and get new cards...thanks NCsoft....nice online store ya got there....good thing your pushing everyone to use it....Smooth

so if ya ordered from the GW onlline store make sure to check your bill..=)

pamelf · Jul 23, 2007, 02:49 AM // 02:49

Wow, thanks for the heads up.

AW Lore · Jul 23, 2007, 03:37 AM // 03:37

thats some bad luck, I bought the preorder friday night and had zero problems.

Pey · Jul 23, 2007, 04:01 AM // 04:01

It also tell me about the fraud thing :S, but visa hasnt called yet, lol:S

With this card i bought Nightfall, so i guess something is wrong.

placebo overdose · Jul 23, 2007, 04:39 AM // 04:39

is/was this fixed and what was the cause will they refund
note:i read the non-refundable info at the bottom but this is ludacris

GodofAcid · Jul 23, 2007, 05:13 AM // 05:13

They have GOT to make sure this type of thing DOES NOT HAPPEN, because as far as I know, that classifies as fraud on their end. I've seen this happen in another game, and that game got their rights to use visa and mastercard revoked. I hope someone apologizes to you bigtime for this, as there is no excuse for it. This is something that can absolutely not be allowed to happen, mistake or not.

As I said, if they charged you that amount, I believe that constitutes fraud on their end, and I don't care if their policy is no refunds, they legally cannot commit fraud against you. So don't sit there and think you have to live with it.

Griff Mon · Jul 23, 2007, 05:22 AM // 05:22

I got a hold put on my card because of this order. It timed out and told me the transacation failed. But it didn't. I got the e-mail shortly thereafter saying thanks for the order, but I believed it hadn't gone through. So I resubmitted the info with the same card. I went to fill up my car the next day and my card was frozen out. It seems that I submitted a double order on my card for the exact same amount for the same merchant. A big red fraud flag. A phone call straightened it out. But still.

drago34 · Jul 23, 2007, 05:31 PM // 17:31

It wouldn't work, so you submitted the order 100 times?

HawkofStorms · Jul 23, 2007, 06:30 PM // 18:30

Read it again Drago. Each individual charge was coming out as $499.

And yes, this constitutes fruad on GW's end if they don't retifiy and reimburse people.

deluxe · Jul 23, 2007, 06:46 PM // 18:46

Oh shit, i have tried about 40 times, keep getting the fraud messages... I would like to hear something from anet about this issue...

Takeko Nakano · Jul 23, 2007, 07:12 PM // 19:12

Yes, charging $499 is their problem not yours. It is also up to them to repay you, as well as any fees or charges incurred by the credit card company.

If anyone has this problem do the following immediately.

1. Contact your credit card and say the store made a mistake - i.e. you don't want to pay it. That should then make them get on to the store, rather than expect you to pay.

2. Contact the store and ask them for an immediate refund because you've told the credit card company you won't be paying for that - i.e. they'll have to deal with a big company rather than yourself if they don't get a move on.

lakatz · Jul 23, 2007, 07:19 PM // 19:19

Quote:

Originally Posted by deluxe

Oh shit, i have tried about 40 times, keep getting the fraud messages... I would like to hear something from anet about this issue...

ANet? But they don't administer the in-game store. PlayNC does. Have you submitted a ticket to them yet? Btw, this is just one of several things that can go wrong in the in-game store. It's terribly buggy, and it appears as yet no one at PlayNC has looked for the common denominator which I find terribly disconcerting.

It's not fraud because they're not doing this intentionally. It's simply (obviously) incompetence.

EDIT:

Quote:

Originally Posted by Takeko Nakano

Yes, charging $499 is their problem not yours

That's hardly true in this case. If you had said it's their mistake, not yours, that would make more sense. Unfortunately, their mistakes become our problems. His card was deactivated as a result of their mistake. Having one's card deactivated is a BIG problem. And it's his, not theirs.

It was my problem, not theirs, that I couldn't buy additional slots when the in-game store first opened because their encryption program couldn't read my security code correctly. I had to get a new card with a new security code issued.

MT8 · Jul 24, 2007, 01:04 AM // 01:04

So heres the update after multiple E-mails....Visa says They did..NCsoft says they didnt... now NCsoft wants proof....they are being real defensive,All i know is Visa deactivated my card and says it was because of high $$ purchase attempts of $499.00 from NCsoft. Now, im no expert on this ,but it just seems wrong, i just wanted them to address the problem so others wouldn't be affected.but NCsoft wont even admit that there was one,........p.s 100 times lol

pamelf · Jul 24, 2007, 03:38 AM // 03:38

Well ask VISA for a statement immediately. If the purchase was from NCSoft then it will show up next to the purchases, and right there is your proof.

NCSoft can't do anything about it if you hard, concrete, evidence in front you you, and them.

drago34 · Jul 24, 2007, 04:05 AM // 04:05

Quote:

Originally Posted by HawkofStorms

Read it again Drago. Each individual charge was coming out as $499.

And yes, this constitutes fruad on GW's end if they don't retifiy and reimburse people.

ROFL... Not sleeping ftl! Damn that's so shitty. I ordered my preorder pack from NC Soft's store and I didn't have a problem.

BradNess · Jul 24, 2007, 06:51 AM // 06:51

I have to do the same thing that Lakatz did, my CVV code is invalid to NCsoft and all I get from the in game store is the fraud code. That sucks that a simple decimal point is screwing with your purchase.

Anyone hear about how some people have had their in game account hacked after they bought Pre-Order GW:EN from the online store?

rancidgoat · Jul 24, 2007, 05:41 PM // 17:41

i just ordered it on the plaync site and had zero problems but i have a question. this is the first time ive used the plaync site, the key it gave me, do i add that to my GW account like i did for factions and nightfall?

Keithark · Jul 24, 2007, 09:08 PM // 21:08

Call your credit card company, tell them you would like to dispute the charges made on the card and they will remove the charges and then it becomes NCSoft who has to do something to get the charges back to you. I ordered something online, was charged double for it then got e-mail saying it was discontinued, I asked for refund and they said they could not refund even thought they charged me double by mistake and I could use it as store credit..I called Visa and over the phone submited a "dispute of charges" and they took it off my bill and I have not seen it show back up and that was well over 2 years ago.

My Sweet Revenga · Jul 24, 2007, 09:59 PM // 21:59

84 ectos for a preorder? Sounds like a scam to me.....

milan · Jul 24, 2007, 10:11 PM // 22:11

Be real careful when considering doing a charge back, somewhere in the agreement it states that a charge back will cause your whole account to be suspended, not just the items you charged back.

Get your statement and a letter from Visa stating what happened and present that to ncsoft support. They'll try to fob you off real quickly most likely as they did to me when they made unauthorised charges to my card back when the store was first added.

If they are really unhelpful and don't seem interested just remember the definition of fraud - Intent to permanently deprive another of money/goods/services.

Jul 22, 2007, 07:30 PM // 19:30	#1
MT8 Pre-Searing Cadet Join Date: Apr 2006 Guild: TSOTFS Profession: N/	$499.00 for the preorder? I tried to buy the GWEN preorder packfrom the GW online store last night and i kept gettin a message that my info was wrong(it wasnt)..tried agian..got a message that the transaction was flaged a fraud,=O. so i stoped..Well Visa calls me this a.m. to tell me that my card has been deactivated for numerous high ticket purchase attempts...from NCsoft...it seems they were trying to charge my card $499.00 instead of $4.99...now if hafta go to the bank and get new cards...thanks NCsoft....nice online store ya got there....good thing your pushing everyone to use it....Smooth so if ya ordered from the GW onlline store make sure to check your bill..=)

Jul 23, 2007, 05:13 AM // 05:13	#6
GodofAcid Frost Gate Guardian Join Date: Jan 2006 Location: Massachusetts, USA Profession: E/	They have GOT to make sure this type of thing DOES NOT HAPPEN, because as far as I know, that classifies as fraud on their end. I've seen this happen in another game, and that game got their rights to use visa and mastercard revoked. I hope someone apologizes to you bigtime for this, as there is no excuse for it. This is something that can absolutely not be allowed to happen, mistake or not. As I said, if they charged you that amount, I believe that constitutes fraud on their end, and I don't care if their policy is no refunds, they legally cannot commit fraud against you. So don't sit there and think you have to live with it. Last edited by GodofAcid; Jul 23, 2007 at 05:22 AM // 05:22..

Jul 23, 2007, 02:49 AM // 02:49	#2
pamelf Forge Runner Join Date: Aug 2006 Location: Australia Guild: Lost Templars [LoTe] Profession: Me/Mo	Wow, thanks for the heads up.

Jul 23, 2007, 03:37 AM // 03:37	#3
AW Lore Jungle Guide Join Date: May 2006 Guild: Ancient Warriors Gaming Clan Profession: W/Mo	thats some bad luck, I bought the preorder friday night and had zero problems.

Jul 23, 2007, 04:01 AM // 04:01	#4
Pey Frost Gate Guardian Join Date: Aug 2005 Guild: United Spanish Buddies Profession: W/E	It also tell me about the fraud thing :S, but visa hasnt called yet, lol:S With this card i bought Nightfall, so i guess something is wrong.

Jul 23, 2007, 04:39 AM // 04:39	#5
placebo overdose Wilds Pathfinder Join Date: Jan 2007 Profession: N/	is/was this fixed and what was the cause will they refund note:i read the non-refundable info at the bottom but this is ludacris

Jul 23, 2007, 05:22 AM // 05:22	#7
Griff Mon Wilds Pathfinder Join Date: Nov 2005 Location: In the Elfen Forests of Washington State Guild: Damage Radius Profession: N/	I got a hold put on my card because of this order. It timed out and told me the transacation failed. But it didn't. I got the e-mail shortly thereafter saying thanks for the order, but I believed it hadn't gone through. So I resubmitted the info with the same card. I went to fill up my car the next day and my card was frozen out. It seems that I submitted a double order on my card for the exact same amount for the same merchant. A big red fraud flag. A phone call straightened it out. But still.

Jul 23, 2007, 05:31 PM // 17:31	#8
drago34 Krytan Explorer Join Date: Feb 2005 Location: California Guild: Looking for good PvE guild ... Profession: A/	It wouldn't work, so you submitted the order 100 times?

Jul 23, 2007, 06:30 PM // 18:30	#9
HawkofStorms Hall Hero Join Date: Aug 2005 Profession: E/	Read it again Drago. Each individual charge was coming out as $499. And yes, this constitutes fruad on GW's end if they don't retifiy and reimburse people.

Jul 23, 2007, 06:46 PM // 18:46	#10
deluxe Desert Nomad Join Date: Feb 2006 Location: Monkeyball Z Guild: S.K.A.T. [Ban] Profession: Mo/	Oh shit, i have tried about 40 times, keep getting the fraud messages... I would like to hear something from anet about this issue...

Jul 23, 2007, 07:12 PM // 19:12	#11
Takeko Nakano Wilds Pathfinder Join Date: Aug 2005 Location: Great Britain Profession: W/P	Yes, charging $499 is their problem not yours. It is also up to them to repay you, as well as any fees or charges incurred by the credit card company. If anyone has this problem do the following immediately. 1. Contact your credit card and say the store made a mistake - i.e. you don't want to pay it. That should then make them get on to the store, rather than expect you to pay. 2. Contact the store and ask them for an immediate refund because you've told the credit card company you won't be paying for that - i.e. they'll have to deal with a big company rather than yourself if they don't get a move on.

Jul 24, 2007, 01:04 AM // 01:04	#13
MT8 Pre-Searing Cadet Join Date: Apr 2006 Guild: TSOTFS Profession: N/	So heres the update after multiple E-mails....Visa says They did..NCsoft says they didnt... now NCsoft wants proof....they are being real defensive,All i know is Visa deactivated my card and says it was because of high $$ purchase attempts of $499.00 from NCsoft. Now, im no expert on this ,but it just seems wrong, i just wanted them to address the problem so others wouldn't be affected.but NCsoft wont even admit that there was one,........p.s 100 times lol

Jul 24, 2007, 03:38 AM // 03:38	#14
pamelf Forge Runner Join Date: Aug 2006 Location: Australia Guild: Lost Templars [LoTe] Profession: Me/Mo	Well ask VISA for a statement immediately. If the purchase was from NCSoft then it will show up next to the purchases, and right there is your proof. NCSoft can't do anything about it if you hard, concrete, evidence in front you you, and them.

Jul 24, 2007, 06:51 AM // 06:51	#16
BradNess Academy Page Join Date: Dec 2006 Guild: Theives of the Abyss Profession: P/W	I have to do the same thing that Lakatz did, my CVV code is invalid to NCsoft and all I get from the in game store is the fraud code. That sucks that a simple decimal point is screwing with your purchase. Anyone hear about how some people have had their in game account hacked after they bought Pre-Order GW:EN from the online store?

Jul 24, 2007, 05:41 PM // 17:41	#17
rancidgoat Frost Gate Guardian Join Date: Jan 2006 Guild: [XoO] [AX] Profession: N/Me	i just ordered it on the plaync site and had zero problems but i have a question. this is the first time ive used the plaync site, the key it gave me, do i add that to my GW account like i did for factions and nightfall?

Jul 24, 2007, 09:08 PM // 21:08	#18
Keithark Wilds Pathfinder Join Date: Nov 2006 Guild: Be Aggressive B E Aggressive [AGRO] Profession: E/Me	Call your credit card company, tell them you would like to dispute the charges made on the card and they will remove the charges and then it becomes NCSoft who has to do something to get the charges back to you. I ordered something online, was charged double for it then got e-mail saying it was discontinued, I asked for refund and they said they could not refund even thought they charged me double by mistake and I could use it as store credit..I called Visa and over the phone submited a "dispute of charges" and they took it off my bill and I have not seen it show back up and that was well over 2 years ago.

Jul 24, 2007, 09:59 PM // 21:59	#19
My Sweet Revenga Krytan Explorer Join Date: Nov 2005 Profession: R/	84 ectos for a preorder? Sounds like a scam to me.....

Jul 24, 2007, 10:11 PM // 22:11	#20
milan Desert Nomad Join Date: Nov 2005 Guild: BONE Profession: N/	Be real careful when considering doing a charge back, somewhere in the agreement it states that a charge back will cause your whole account to be suspended, not just the items you charged back. Get your statement and a letter from Visa stating what happened and present that to ncsoft support. They'll try to fob you off real quickly most likely as they did to me when they made unauthorised charges to my card back when the store was first added. If they are really unhelpful and don't seem interested just remember the definition of fraud - Intent to permanently deprive another of money/goods/services.